DOTAX Operational Status as of March 27, 2020 (11AM):

Offices are CLOSED to walk-ins to protect your health and our staff. Please contact us using the following methods: 

  • Phone service is available through the main call center in Honolulu (808.587.4242) from 7:45AM to 4:30PM, Monday through Friday, excluding regular holidays. Please be patient as we are experiencing high call volumes.
  • US Postal Service mail is still being processed in a timely manner. The postmark date is used as the received date.
  • Secure web-messages about your particular case can be transmitted using Hawaii Tax Online. Please do not send your personal tax information by email as the security of the transmission cannot be assured.

Individuals expecting refunds should file as soon as possible. Any returns or payments can be dropped off in the drop box outside the building. Form N-11 (Hawaii Resident Income Tax Return) can be filed for free on Hawaii Tax Online.

Click here for DOTAX updates regarding COVID-19.

What’s New

  • Relief for Taxpayers Affected by the COVID-19 Emergency
    Posted March 23, 2020
    2019 Income Tax Filing and Payment Deadline Extended to July 20, 2020; All Other Tax Filing and Payment Deadlines Unchanged
      HONOLULU – As announced by Governor Ige today, the State of Hawaii is granting special tax relief for State Income taxpayers similar to the Internal Revenue Service (IRS) in response to the COVID-19 emergency.
  • Tax Facts 2020-1
    Posted April 2, 2020
    Estimated Income Tax for Corporations, S Corporations, Estates, and Trusts
      This Tax Facts provides general information about estimated income tax for Corporations, S Corporations, Estates, and Trusts.
  • Tax Announcement 2020-01
    Posted March 23, 2020
    Relief for Taxpayers Affected by the COVID-19 Emergency
      Governor David Y. Ige issued an Emergency Proclamation on March 4, 2020, a Supplemental Emergency Proclamation on March 16, 2020, and a Second Supplemental Proclamation on March 21, 2020, relating to the COVID-19 emergency. Consistent with these Proclamations, the Department of Taxation (Department) will grant special tax relief for State income taxpayers.
  • EFT ACH Debit Payment Method DISCONTINUED
    Posted March 19, 2020
    In December 2019, the Department of Taxation (DOTAX) sent taxpayers using First Data, DOTAX’s service provider for the EFT ACH Debit payment method, a letter to inform them that DOTAX would no longer be receiving payments through First Data. Beginning April 1, 2020, any payments made through ACH Debit can not be processed and may result in penalties and interest for late payment. Taxpayers required to e-pay will need to use another e-payment method.
  • Did You Know: You Can Check Your Refund Status
    Posted March 17, 2020
    Hawaii Residents expecting an Individual Income tax refund are encouraged to file your individual income tax return electronically for faster processing. If you have filed your individual income tax and are awaiting your refund, you can check the status on HTO.
    If you worked with a commercial tax preparer who gave you a debit card for your refund to be applied to, please contact your tax preparer for the status of your refund. 
    Posted March 16, 2020
      Volunteer Income Tax Assistance (VITA) is a program under the IRS that offers free tax help to people who generally make $56,000 or less, persons with disabilities and limited English speaking taxpayers. If you qualify, IRS-certified VITA volunteers can you with free basic income tax return preparation with electronic filing. Visit Tax Help Hawaii or Goodwill Industries Hawaii for a list of free tax sites and information on what to bring with you. Please contact sites ahead of time to check on their availability.
      Tax Counseling for the Elderly (TCE) is a program under the IRS that offers free tax help for all taxpayers, particularly those who are 60 years of age and older, specializing in questions about pensions and retirement related issues unique to seniors. The AARP Foundation Tax-Aide Program administers all TCE locations in Hawaii. AARP has suspended all tax preparation services at all Tax-Aide sites effective Monday, March 16, until further notice due to concerns about the spread of coronavirus. Visit the program’s website at for information and changes in service availability should sites re-open during this tax season.

Updates for Taxpayers

The most current and up-to-date information for Hawaii taxpayers. Find out more.

Hawaii Tax ID Number Changes

Existing Hawaii Tax Identification Numbers associated with business tax types will be replaced with a new account number and format as the Department modernizes its computer systems. Find out more.

Tax System Modernization Program

The Department is undergoing a major modernization effort to transform its operations and meet the rising expectations of today’s taxpayers. Find out more.

Tax Practitioner Priority Office

The Practitioner Priority Specialist is the first point of contact for registered tax practitioners who have State tax related issues. Find out more.

Taxpayer Advocate Office

If you have unsuccessfully tried to solve a State tax problem through the normal channels or if you believe that your rights as a taxpayer have been abridged, the Taxpayer Advocate may be able to assist you. Find out more.

Administrative Appeals Office

The Administrative Appeals Office (AAO) is responsible for administering the Administrative Appeals and Dispute Resolution (AADR) program. AADR is a streamlined process to appeal an audit assessment. Find out more.

Online Certificate of Vendor Compliance (HCE)

Expedites your ability to furnish proof of compliance with the requirements of 103D-310(c), HRS. Find out more.

General Excise Tax/County Surcharge

Effective January 1, 2007, the General Excise and Use Tax was amended to provide a county surcharge thereby increasing the GET and Use tax rate for transactions attributable to the county. Find out more.

Report Tax Violations

To ensure that all sectors of Hawaii’s economy, especially those that transact business in cash, pay their fair share of taxes; and to prevent, through enforcement and deterrence, the shortchanging of those that comply with Hawaii tax laws. Find out more.

Council on Revenues

The Council reports its latest revenue forecast to the governor and the legislature on June 1, September 10, January 10, and March 15 of each year. In addition, the Council prepares estimates of the state total personal income for such calendar years as are necessary for establishing the state expenditure ceiling. Find out more.

Tax Review Commission

Every five years a State Tax Review Commission conducts a systematic review of Hawaii’s tax structure, using standards such as equity and efficiency. The most recent TRC dissolved at the adjournment of the 2018 legislative session. The next TRC will be appointed in 2020 and present its report to the 2022 legislative session. Find out more.


Page Last Updated: April 2, 2020