E-Services Information
The Department of Taxation (DOTAX) has many electronic services (e-services) that allow you to self-serve. Scroll through this webpage to learn more about what services DOTAX offers online.
Hawaii Tax Online (HTO)
File and Pay Taxes
Taxes, permits, and licenses can be filed and paid on Hawaii Tax Online. Filing taxes and making debit payments on HTO is free. View the About Hawaii Tax Online page for the full list of filing and payment options available.
View and Manage Accounts
An account can be created on HTO for additional services such as adding or updating tax accounts and sending or receiving messages. View the “Additional Features After Sign In” section on the About Hawaii Tax Online page for the full list of services available.
Income Tax Refund Status
Where’s My Refund Search allows taxpayers to check the status of their individual income tax refunds 7-8 weeks after submitting an electronic tax return or 9-10 weeks after submitting a paper tax return. Status information is updated once a day.
Search Business Tax Licenses
Use the Search Tax Licenses feature on Hawaii Tax Online to search for names, Hawaii Tax ID numbers, and status of business taxpayers issued a tax permit, license, or account.
Simple File Import (SFI)
The Department of Taxation’s Simple File Import SFI will allow approved reporting agents to submit up to 100 tax returns via a worksheet in HTO for General Excise Tax (G-45 and G-49), Transient Accommodations Tax (TA-1 and TA-2), and Withholding Tax (HW-14).
SFI also supports import of HW-2 forms via a worksheet.
Hawaii Compliance Express (HCE)
Use Hawaii Compliance Express to file a single application to apply for a Certificate of Good Standing from the Hawaii Department of Commerce and Consumer Affairs, tax clearances from the Hawaii Department of Taxation and Internal Revenue Service, and a Certificate of Compliance from the Hawaii Department of Labor and Industrial Relations. HCE issues a single Certificate of Vendor Compliance that satisfies proof of compliance requirements for vendors with state and county government contracts of $2,500 or more.
IRS Modernized e-File Program
The State of Hawaii is a participant in the Internal Revenue Service’s Modernized e-File (MeF) program, which allows income tax taxpayers to electronically file their federal and state income tax returns using approved tax preparation software or authorized tax professionals. Individual and Corporate Income tax returns can be filed through the software products or tax professionals approved for this program. Please contact vendors directly for any problems you encounter with their products or services.
Hawaii’s Bulk Filing System (HBFS)
The State of Hawaii Department of Taxation HBFS enables approved transmitters and reporting agents the ability to electronically transmit multiple HW-14 withholding tax returns and W-2s via SFTP in a single ZIP file.
Other Resources
- Publication EF-17, Hawaii Tax Online Rental Collection Agreement Simple File Import (RCA-1)
- RCA-1 Worksheet for SFI (xlsx)
- Loan-Out Company General Excise Tax (GET) withholding payment step-by step instructions, click here.
- ACH Credit General Instructions 5 pages, 210 KB, 7/29/2019 – Information on how to set up EFT ACH credit payments.
- Tax Registration Section – Register as a Verified Practitioner
- Software Developers – Information for vendors developing tax software
- Licensing Information – Types of Licenses, registration, and fees
- Mandatory Electronic Filing
Page Last Updated: December 19, 2024