Contact Us

General Assistance

  • Phone: 808-587-4242
  • Toll Free: 1-800-222-3229
  • Fax: 808-587-1488

Email: [email protected]

Hours (Monday-Friday)

  • Phone: 8 a.m. – 4 p.m.
  • Walk-in: 8 a.m. – 4 p.m.

Closed on state holidays.

Location

Princess Ruth Keelikolani Building
830 Punchbowl Street,
Honolulu, HI 96813-5094

General Inquiries

Answers to many of your questions may be found on our website. Before contacting us, please check our Frequently Asked Questions, and use the Search feature which searches all pages and files, including PDF’s, on this website.

Respond to a Letter

If you’ve received a letter, notice, or bill from us, please call the phone number provided in the correspondence for assistance.

Neighbor Island Offices

Contact Information Hours (Monday – Friday)
Closed on state holidays
Location
Maui Tel: 808-984-8500
Fax: 808-984-8522

8:00 a.m. — 4:00 p.m.

State Office Building

54 S. High Street #208
Wailuku, HI 96793-2198
Molokai Tel: 808-553-5541
Fax: 808-553-9878
8:00 a.m. — 4:00 p.m.
*Closed 1:30 p.m. — 2:30 p.m.
35 Ala Malama Street Room 101
Kaunakakai, HI 96748
Kauaʻi Tel: 808-274-3456
Fax: 808-274-3461

8:00 a.m. — 4:00 p.m.

State Office Building

3060 Eiwa Street #105
Lihue, HI 96766-1889
Hilo Tel: 808-974-6321
Fax: 808-974-6300
8:00 a.m. — 4:00 p.m.

State Office Building

75 Aupuni Street #101
Hilo, HI 96720-4245
Kona Tel: 808-974-6321
Fax: 808-974-6300
8:00 a.m. — 4:00 p.m.
*Closed 12:00 p.m. — 1:00 p.m.

State Office Building

82-6130 Mamalahoa Hwy. #8,
Captain Cook, HI 96704

Honolulu Office Audit Branch

Contact the Honolulu Office Audit Section if you received a notice about an audit of your tax return and have questions, need to provide documents, or wish to discuss the audit findings.

Tel: 808-984-8500
Fax: 808-553-5541

Honolulu Collections Branch

Contact the Honolulu Collections Branch if you have received a notice about a tax debt and need to discuss payment options, resolve a balance due, or have questions about collection actions. For more information, please visit the Tax Collection Services page.

Tel: 808-587-1600
Fax: 808-587-1720

Hours: M-F 8:00 a.m. — 4:00 p.m.
*8:00 a.m. — 3:00 p.m. first Wednesday of month

Civil Legal Complaints/Legal Process

Director of Taxation
830 Punchbowl Street, Room 221
Honolulu, HI 96813-5094

Taxpayer Advocate

Contact the Taxpayer Advocate If you have a State tax problem that you have been unable to resolve through normal channels. For more information, please visit the Taxpayer Advocate page.

Tel: 808-587-1791
Fax: 808-587-1560
Email: [email protected]

Administrative Appeals Office

Contact the Administrative Appeals Office if you have a question about an appeal you filed with us. For information on how to appeal a DOTAX assessment issued as a result of an audit, please visit the Administrative Appeals Office page.

Tel: 808-587-1446
Email: [email protected]

Taxation Board of Review

Please visit the Taxation Board of Review page for information.

Tel: 808-587-4057
Email: [email protected]

Reporting Tax Fraud/Cheats

Contact the Special Enforcement Section if you know someone or a business who is violating Hawaii Tax laws. For more information, please visit the Special Enforcement Section page.

Tel: 808-587-1456
Fax: 808-587-1437
Email: [email protected]

Director’s Office

Tel: 808-587-1540
Fax: 808-587-1560
Email: [email protected]

Rules Office

Contact the Rules Office if you have questions or need clarification about tax rules, regulations, or administrative procedures.

Tel: 808-587-1530
Fax: 808-587-1584
Email: [email protected]

Technical Section

Contact the Technical Section if you need detailed information or assistance regarding tax technical issues, interpretations, or complex tax matters.

Tel: 808-587-1577
Fax: 808-587-1584
Email: [email protected]

Public Records Requests

To request public records under the Uniform Information Practices Act (UIPA), please complete the Request to Access a Government Record form and submit:

      • By email: [email protected]
      • By mail:
        Department of Taxation, Director’s Office
        830 Punchbowl Street, Rm 221
        Honolulu HI 96813

When submitting your request, be sure to include the following:

      • Your contact information so we can follow up with you
      • A clear and detailed description of the record(s) you are requesting
      • Your preferred method for receiving the record(s) (e.g., email, mail, or in-person pick-up)

Mailing addresses for specific tax forms

Listing of Mailing Addresses for Net Income Tax; Extensions and Estimated Tax; Withholding Tax; General Excise Tax; Transient Accommodations Tax; and Unemployment Tax
Type of Return All Districts (Hawaii Department of Taxation)
Net Income Tax without payment P.O. Box 3559
Honolulu, HI 96811-3559

Net Income Tax with payment
Extensions and Estimated Tax – Net Income, HARPTA (N-288 A, B, C)

P.O. Box 1530
Honolulu, HI 96806-1530
Withholding Tax
General Excise Tax
Transient Accommodations &
Rental Motor Vehicle Tax
P.O. Box 1425
Honolulu, HI 96806-1425
Franchise and Public Service Company Tax P.O. Box 259
Honolulu, HI 96809-0259
Unemployment insurance 830 Punchbowl St. Rm. 437
Honolulu, HI 96813-5094

Mailing addresses for general correspondence

Listing of Mailing Addresses for General Correspondence and miscellaneous matters, cross referenced by Island
Island Mailing Address
Oahu
P.O. Box 259
Honolulu, HI 96809-0259
Maui
54 S. High Street #208
Wailuku, HI 96793-2198
Molokai
P.O. Box 275
Kaunakakai, HI 96748-0275
Hawaii
75 Aupuni Street #101
Hilo, HI 96720-4245
Kauaʻi
3060 Eiwa Street #105
Lihue, HI 96766-1889

Page Last Updated: September 8, 2025