Contact Us
General Assistance
- Phone: 808-587-4242
- Toll Free: 1-800-222-3229
- Fax: 808-587-1488
Email: [email protected]
Location
Honolulu, HI 96813-5094
General Inquiries
Answers to many of your questions may be found on our website. Before contacting us, please check our Frequently Asked Questions, and use the Search feature which searches all pages and files, including PDF’s, on this website.
Respond to a Letter
If you’ve received a letter, notice, or bill from us, please call the phone number provided in the correspondence for assistance.
Neighbor Island Offices
| Island | Contact Information |
Hours (Monday – Friday) Closed on state holidays |
Location |
|---|---|---|---|
| Maui | Tel: 808-984-8500 Fax: 808-984-8522 |
8:00 a.m. — 4:00 p.m. |
State Office Building 54 S. High Street #208Wailuku, HI 96793-2198 |
| Molokai | Tel: 808-553-5541 Fax: 808-553-9878 |
8:00 a.m. — 4:00 p.m. *Closed 1:30 p.m. — 2:30 p.m. |
35 Ala Malama Street Room 101 Kaunakakai, HI 96748 |
| Kauaʻi | Tel: 808-274-3456 Fax: 808-274-3461 |
8:00 a.m. — 4:00 p.m. |
State Office Building 3060 Eiwa Street #105Lihue, HI 96766-1889 |
| Hilo | Tel: 808-974-6321 Fax: 808-974-6300 |
8:00 a.m. — 4:00 p.m. |
State Office Building 75 Aupuni Street #101Hilo, HI 96720-4245 |
| Kona | Tel: 808-974-6321 Fax: 808-974-6300 |
8:00 a.m. — 4:00 p.m. *Closed 12:00 p.m. — 1:00 p.m. |
State Office Building 82-6130 Mamalahoa Hwy. #8,Captain Cook, HI 96704 |
Honolulu Office Audit Branch
Contact the Honolulu Office Audit Section if you received a notice about an audit of your tax return and have questions, need to provide documents, or wish to discuss the audit findings.
Tel: 808-984-8500
Fax: 808-553-5541
Honolulu Collections Branch
Contact the Honolulu Collections Branch if you have received a notice about a tax debt and need to discuss payment options, resolve a balance due, or have questions about collection actions. For more information, please visit the Tax Collection Services page.
Tel: 808-587-1600
Fax: 808-587-1720
Hours: M-F 8:00 a.m. — 4:00 p.m.
*8:00 a.m. — 3:00 p.m. first Wednesday of month
Civil Legal Complaints/Legal Process
Director of Taxation
830 Punchbowl Street, Room 221
Honolulu, HI 96813-5094
Taxpayer Advocate
Contact the Taxpayer Advocate If you have a State tax problem that you have been unable to resolve through normal channels. For more information, please visit the Taxpayer Advocate page.
Tel: 808-587-1791
Fax: 808-587-1560
Email: [email protected]
Administrative Appeals Office
Contact the Administrative Appeals Office if you have a question about an appeal you filed with us. For information on how to appeal a DOTAX assessment issued as a result of an audit, please visit the Administrative Appeals Office page.
Tel: 808-587-1446
Email: [email protected]
Taxation Board of Review
Please visit the Taxation Board of Review page for information.
Tel: 808-587-4057
Email: [email protected]
Reporting Tax Fraud/Cheats
Contact the Special Enforcement Section if you know someone or a business who is violating Hawaii Tax laws. For more information, please visit the Special Enforcement Section page.
Tel: 808-587-1456
Fax: 808-587-1437
Email: [email protected]
Director’s Office
Tel: 808-587-1540
Fax: 808-587-1560
Email: [email protected]
Rules Office
Contact the Rules Office if you have questions or need clarification about tax rules, regulations, or administrative procedures.
Tel: 808-587-1530
Fax: 808-587-1584
Email: [email protected]
Technical Section
Contact the Technical Section if you need detailed information or assistance regarding tax technical issues, interpretations, or complex tax matters.
Tel: 808-587-1577
Fax: 808-587-1584
Email: [email protected]
Public Records Requests
To request public records under the Uniform Information Practices Act (UIPA), please complete the Request to Access a Government Record form and submit:
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- By email: [email protected]
- By mail:
Department of Taxation, Director’s Office
830 Punchbowl Street, Rm 221
Honolulu HI 96813
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When submitting your request, be sure to include the following:
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- Your contact information so we can follow up with you
- A clear and detailed description of the record(s) you are requesting
- Your preferred method for receiving the record(s) (e.g., email, mail, or in-person pick-up)
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Mailing addresses for specific tax forms
| Type of Return | All Districts (Hawaii Department of Taxation) |
|---|---|
| Net Income Tax without payment | P.O. Box 3559 Honolulu, HI 96811-3559 |
|
Net Income Tax with payment |
P.O. Box 1530 Honolulu, HI 96806-1530 |
| Withholding Tax General Excise Tax Transient Accommodations & Rental Motor Vehicle Tax |
P.O. Box 1425 Honolulu, HI 96806-1425 |
| Franchise and Public Service Company Tax | P.O. Box 259 Honolulu, HI 96809-0259 |
| Unemployment insurance | 830 Punchbowl St. Rm. 437 Honolulu, HI 96813-5094 |
Mailing addresses for general correspondence
| Island | Mailing Address |
|---|---|
| Oahu |
P.O. Box 259 Honolulu, HI 96809-0259 |
| Maui |
54 S. High Street #208 Wailuku, HI 96793-2198 |
| Molokai |
P.O. Box 275 Kaunakakai, HI 96748-0275 |
| Hawaii |
75 Aupuni Street #101 Hilo, HI 96720-4245 |
| Kauaʻi |
3060 Eiwa Street #105 Lihue, HI 96766-1889 |
Page Last Updated: September 8, 2025