FAQs

Aloha! The Department has put together a list of commonly asked questions and answers. Please remember that if your question is not answered here, send us an email at Taxpayer.Services@hawaii.gov

FAQs – General Information

Q: What is your phone number?
Q: What is your mailing address?
Q: Where are your offices located?
Q: What are your hours of operation?

A: Phone numbers, mailing addresses, the physical location of our buildings for in-person visits and hours of operation can be found on our Contact Us page.

Q: For my business tax accounts, how do I change a mailing and/or business address?

A: Change of Address Form, Form ITPS-COA. Where to mail is on the form.

Q: Whom should my check be made payable to?

A: HAWAII STATE TAX COLLECTOR

Q: Do you accept payments online?

A: Yes, we accept AMERICAN EXPRESS, DISCOVER CARD, MASTERCARD, VISA, and eCheck payments online. For more information about our Internet Filing Program, please see our E-Filing Frequently Asked Questions and Answers.

Q: How can I obtain tax forms?

A: Tax forms can be downloaded from our website.

Q: Why does the billing notice show a last four-digit number that does not match my SSN?

A: Due to the confidentiality of Social Security numbers, DOTAX issues a specific tax account number for each taxpayer that does not have a Federal Identification number. Therefore, the last four-digits of the specific tax account number, issued by DOTAX, are used on the billing notices rather than the last four digits of your Social Security number.

Q: Does DOTAX redeposit checks that are insufficient and how many times?

A: Insufficient checks received by DOTAX are redeposited one time only.

Q: Can I use a Federal POA (Form 8821) in lieu of the State POA (Form N-848)?

A: No. The Federal POA form is not accepted in lieu of the State POA form.

Q: How long does it take to get a response to a tax clearance request, after submission of the A-6 application?

A: In general, once an application is received, the normal turnaround time is approximately 10-15 business days. However, walk-in customers after waiting for the tax clearance process to be completed, by the Department staff, would normally receive a response at that time.

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FAQs – State Income Tax Information

Q: When is the filing deadline for State income tax returns?

A: For individual returns, April 20th. For partnership, corporation, and fiduciary returns, on the 20th day of the fourth month following the close of the tax year.

Q: Does Hawaii accept the Federal Form 4868, Application for Automatic Extension of time to File U.S. Individual Income Tax Return, in lieu of the Hawaii extension form?

A: No. Hawaii will not accept Federal extension forms. The Hawaii extension forms must be used.

Q: What is Hawaii’s personal exemption amount?

A: The personal exemption amount is $1,144 per exemption, including an additional exemption for those over the age of 65. If you are blind, deaf or totally disabled and your impairment has been certified, submit Form N-172 prior to filing your return in order to claim the disability exemption of $7,000. The disability exemption is in lieu of the $1,144 personal exemption amount.

Q: What is the standard deduction amount for Hawaii?

A: The standard deduction amounts are as follows: Single or Married filing separately $2,200; Married filing jointly, or Qualifying widow(er) $4,400; Head of Household $3,212.

Q: What is the formula for calculating penalty?

A: The penalty for failure to file a return on time is calculated at 5% per month, or part of a month, on the unpaid tax up to a maximum of 25%.

Q: What is the formula for calculating Interest?

A: Interest is calculated at 2/3 of 1% per month or part of a month, on unpaid taxes and penalties beginning with the first calendar day after the date prescribed for payment, whether or not the first calendar day falls on a Saturday, Sunday or legal holiday.

Q: I need to file a prior year income tax return. Can I just use the current year form and change the year?

A: No. Under our present computer system, we are unable to process tax returns filed on forms for another year. These returns will be rejected and returned to you for resubmission with the correct year form. If you need for ms for a prior year, you can call our Forms Request Line at 808-587-4242 or toll-free 1-800-222-3229 if they are not available on the website.

Q: How can I check on the status of my refund?

A: Refund information for individual income returns can be checked at our Looking for Your Individual Refund Status page. You may also call the district tax office where you filed your return to check on the status of your refund. Telephone numbers are available here.
In general, refunds due to you are issued within 8 weeks from the date your return is filed with the Department of Taxation. However, it may take additional time if you filed your return close to the April 20 filing deadline, if errors were made in completing your return, or if you moved and did not change your address in writing with the district tax office with which you filed your return. Please wait at least 4 weeks to allow for the processing of the return before you contact the Department regarding the status of your tax return. If your mailing address has changed since you filed your return, you must notify the Department in writing of your new address as soon as possible. You should also provide the Social Security Number or Federal Identification Number shown on the return with your address change request. Refund checks are not forwarded by the Postal Service even if you give a forwarding address to the Postal Service. Checks sent to an old address will be returned to the district office with which you filed your return.

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FAQs – General Excise Tax Information

Q: Where can I find information about the General Excise Tax?

A: It can be found at Information about the General Excise Tax (GET)

FAQs – Report Tax Violations

Q: How do I report tax violations?

A: Please contact the Special Enforcement Section.

FAQs – for Electronic Funds Transfer (EFT) ACH Debit

Q: I’m currently approved for ACH Debit. Can I make General Excise and Use, Withholding, Transient Accommodations and Rental Motor Vehicle payments for an annual return?

A: Yes, effective 10/27/05 payment options have changed to allow for annual return payments for those taxes.

Q: Can I make income and estimated payments?

A: Yes, effective 1/3/06 income and estimated tax payments are available for individual, corporation/partnership and fiduciary. Complete the EFT-1 Form Authorization Agreement for Electronic Funds Transfer (EFT).

Q: Where do I mail the EFT-1 Form?

EFT Program
P.O. Box 259
Honolulu, HI 96809-0259

Q: Can I FAX the EFT-1 Form instead?

A: No, EFT-1 Forms need to have original signature.

Q: If I have more questions concerning ACH Debit, who do I contact for further assistance?

A: You can call the Electronic Processing Unit at 808-587-1740, toll free at 1-800-222-3229, or send an e-mail to Tax.Efile@hawaii.gov

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FAQs – ELF State Tax Electronic Filing of Selected Tax Forms

For more information about our State Tax Electronic Filing program of Selected Tax Forms, please see ELF State Tax Electronic Filing. Includes how to register.

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FAQs – Scannable Tax Forms

To enable the efficient automated processing of returns, payments, and refunds, the Department of Taxation has enhanced its computer system to process certain tax forms with scanning technology. For more information, please read our Scannable Tax Forms FAQs.

FAQs – PDF Files

Q: What is a PDF file and why does TAX use them?

A: PDF (Portable Document Format) files simplify and standardize the format of online information and deliver consistent quality when printed. PDFs are also independent of computer operating systems (Mac vs. PC, for instance) and deliver the exact same appearance and layout as their hard copy counterparts.

Q: How do I read a PDF file with my computer?

A: First, you need to download an Adobe Reader from the Adobe website. The viewer is free. Follow the instructions to install the viewer and you will then be able to view and print our pdf files.

Attention Users:

Should you experience PDF files appearing as a blank window within Internet Explorer after downloading, follow the appropriate steps below to resolve the issue:

If you are using an Adobe Reader version earlier than 6.0, upgrade to a later version of the Reader. Version 9.0 or higher is recommended. The G-45 and N-11 require Version 9.0 or higher.

MSIE Users please see Article ID: Q177321 in the Microsoft Support Online database for a possible resolution.

  • Use “Save Target As…” Option
  • Select “PDF File Format” if necessary.
  • Select the file you wish to download.
  • Click the “Review Selected Files” button.
  • When presented with the Results page use the “Save Target As..” option to download the file.
  • This can normally be accomplished by right clicking on the title link then selecting “Save Target As..” when presented with a menu (If your mouse is configured for left-handed operation use the left mouse button).
  • Use Adobe Reader to open the file after downloading.

Q: What is a fillable field?

A: All of the Tax Forms are available to download with fillable fields that allow you to enter information into the form and then print the form out with your information.

Q: Will the Adobe software calculate my taxes?

A: No. The software only allows you to type the information onto the form and then print out the form with your information.

Q: How do I Enter Information onto a form?

A: When you are looking at a form on the screen that has fillable fields, clicking on a box in the tax form where you would normally put numbers or text (or check boxes) will allow you to type in values into that box.

Q: How do I move around on the form?

A: You can select a box or checkbox on a form for entry either by clicking on it with your mouse or hitting the tab key. The tab key will take you to the next predefined box on the form where you can begin entering information.

HINTS:

  • The TAB key will not move onto check boxes. If you wish to check a box, click it with the mouse.
  • If your computer does not have a lot of memory, fill in and then print one page at a time. The forms feature uses a considerable amount of memory, and your computer may not have enough memory to complete more than one page. If your computer does run out of memory and “crashes” all your entries may be lost.

Get Adobe Reader iconViewing and printing forms and instructions, requires Adobe Reader. Download a free Reader by clicking on the “Get Adobe Reader icon”. This links to the Adobe web site, where step-by-step instructions are available. Please review the System Requirements first.

Version 9.0 or higher is recommended. The G-45 and N-11 require Version 9.0 or higher.

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FAQs – Web Standard Browsers

Q: What are web standards, and who determines what they are?

A: Web standards were created by the World Wide Web Consortium (W3C) so the Web would work better for everyone. For the most part new browsers support these standards; most old browsers don’t.

Q: What can I do, and why should I upgrade my browser?

Your choice of software may be out of your hands. However, if you do have control over what software you are using you should consider upgrading your browser. Doing so will improve your web experience, enabling you to use and view sites as their creators intended.

The following browsers support numerous web standards including CSS, XHTML, and the DOM (a universal means of controlling the behavior of web pages):

Please note that this page does not pretend to be an exhaustive list of browsers that support web standards, nor a test of browser compliance, nor a side-by-side comparison of various manufacturers’browsers.

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