The primary function of the Administrative Appeals Office is to resolve tax disputes between DOTAX and taxpayers or return preparers that involve a proposed, final, or return preparer penalty assessment through the AADR program. Information for resolving other State tax issues is provided below.

Tax Refund Status

To check the status of your State individual income tax refund, click here. For all other State tax refund inquiries, please call a DOTAX customer service representative:

On Oahu: (808) 587-4242
Toll-free: (800) 222-3229
Hearing Impaired: (808) 587-1418 or (800) 887-8974

Can’t Pay Your Taxes?

If you are concerned that you cannot pay what you owe, please contact our Oahu Collection branch at (808) 587-1644 or one of the neighbor island district tax offices to see what payment options are available to you.

DOTAX Notices and Letters

DOTAX mails taxpayers letters and notices for many reasons, including but not limited to:

  • You have a balance due.
  • Your tax refund was adjusted.
  • Your tax return was adjusted.
  • Your tax return is being audited.

If you have a question, disagree, or believe there is an error with a DOTAX notice or letter that you received, please call the phone number or write to the address listed on the notice or letter for assistance.

Taxpayer Advocate

If you have unsuccessfully attempted to solve a tax problem through the normal channels or if you believe that your rights as a taxpayer have been abridged, the Taxpayer Advocate may be able to assist you.

Voluntary Disclosure

Failing to comply with Hawaii tax laws can have serious consequences. If you are not compliant with Hawaii tax laws, but you want to be, please see Tax Information Release No. 2020-03 for information about DOTAX’s Voluntary Disclosure.

Page Last Updated: September 23, 2021